Total Care – Your End To End IT Solutions
Put your IT department under management and focus on growing your business.Put your IT department under the best IT solutions management team and focus on growing your business.
Stop it! Stay in your lane, focus on strategic work that you love and grows the business faster.
It’s like a DIY bathroom installation over an experienced plumber, the DIY chews up hours of ineffective time, makes mistakes whilst delivering an inferior result than the professional.
Our “Total Care” Managed IT Solutions handle every aspect of technology, freeing headspace and hours of labour that can get reinvested back into the business.
Total Care is our premium offering – charged on a per device model with unlimited remote and onsite support to ensure your business has everything it needs for optimal IT systems performance.
Traditional Break-Fix vs Proactive IT
| Traditional Break-Fix | Proactive IT |
| Pay by the hour. | Pay per device/employee |
| No Contract | Subscription Model Billed Monthly |
| No Guaranteed Response Times | Contractual Obligations |
| Increased Downtime | Unlimited Support |
| Increased Cost | Cost Effective |
| Lack of visibility in the business | Guaranteed Response Times |
| 24×7 Network Monitoring | |
| Centrally Managed Systems |
** Cost to recover a server from a failure would set you back $3000 – $5000 in adhoc fees.
** Traditional Break-Fix costs the client money when things break down, proactive IT costs the MSP money when things break down so it is in our best interest to ensure your systems are running optimally 24×7.
Cover All Company Devices 24×7
Managed Services Australia invests tens of thousands of dollars in monitoring and ticketing software to ensure solutions are available on-demand. Our systems seamlessly communicate with each other, making problem-solving a breeze. At any time we can manage hundreds of devices per employee (nothing slips through the cracks).
Our system includes:
Identify Growth & Performance Opportunities
Is your company meeting its objectives efficiently and utilizing IT resources to their full capabilities? If not, this gap is costing the business money until resolved. The best place to start is by diagnosing which enhancements are possible with a quick audit.
IT Support On-Demand
If any team member has an IT issue, they can contact us for a quick, pain-free resolution, getting them back to full productivity with minimal downtime or work interruption.
Leverage Your IT Operations
Leverage our centralized location where IT technicians perform remote monitoring and management, saving you thousands on in-house solutions. This team forms part of your own IT department, driving your service delivery.
Technology That Drives Your Business
Our infrastructure handles servers, storage, networks, the internet and all technological foundations that drive your business. These applications can be on-premise or in the cloud, depending on your needs and goals.
