Total Care
Learn about Managed IT Services.Our Managed IT Solutions ensure you are covered across every aspect of technology, Total Care, Remote Care, Managed Spam, Managed Backup, Managed Cloud, Managed Security.
Total Care is our premium offering – charged on a per device model, we provide unlimited remote and onsite support to ensure your business is covered.
Traditional Break-Fix vs Proactive IT
| Traditional Break-Fix | Proactive IT |
| Pay by the hour. | Pay per device/employee |
| No Contract | Subscription Model Billed Monthly |
| No Guaranteed Response Times | Contractual Obligations |
| Increased Downtime | Unlimited Support |
| Increased Cost | Cost Effective |
| Lack of visibility in the business | Guaranteed Response Times |
| 24×7 Network Monitoring | |
| Centrally Managed Systems |
** Cost to recover a server from a failure would set you back $3000 – $5000 in adhoc fees.
** Traditional Break-Fix costs the client money when things break down, proactive IT costs the MSP money when things break down so it is in our best interest to ensure your systems are running optimally 24×7.
24×7 Network & System Device Monitoring
We spend tens of thousands of dollars on our monitoring and ticketing software. All our systems are integrated and seamlessly communicate with each other. We have the ability to easily monitor and manage hundreds of devices per employee using our monitoring system. Anti-Virus, Windows Updates and Backups are some of the key features of our software.
Our system includes:
Business Analysis (Audit & Review)
A strategic audit is an in-depth review to determine whether a company is meeting its organizational objectives in the most efficient way. Additionally, it examines whether the company is utilizing its resources fully. A successful strategic audit is beneficial to any company.
Service Desk
(Help Desk)
This refers to the unlimited remote IT helpdesk support that is accessible to your staff. You are looking for responsive IT support (high first call resolution rates) coupled with excellent customer service.
Network Operations Centre (NOC)
A network operations center, or NOC (pronounced “knock”), is a centralized location where IT technicians directly support the efforts of remote monitoring and management (RMM) software. NOC teams are heavily utilized in the managed IT services space, and a tremendous driver of service delivery for many managed services providers (MSPs).
Projects (Infrastructure & Development)
This component manages the server, storage, network and internet that drives your business. Your infrastructure can be on-premise or in the cloud.
